Mzone Fleet Chat Box
Mzone Fleet Chat Box.
This chat box feature that is available on the application is used to maintain communication between the Driver and the Mzone UI Operator. This is vital function as the chats are stored safely and are able to be used for future references that may be needed for future references.
The feature can be used for the following scenarios listed below.
1.) This can be used to report incidents immediately that may occur to the operator, such as a minor accident.
2.) Reporting a fault with the vehicle.
3.) Reporting a delay on the delivery.
4.) Image/pictures can be sent as proof of delivery.
Below is an image of the chat box feature on Mzone UI.
The function that this feature that can be used as follows:
1.) Normal texting can be sent.
2.) Voice notes- (Note that on the Mzone UI in order to play the voice note, it will have to be downloaded and played with an application on your pc.)
3.) Able to send and receive images (Note that in order to view the image received the same applies as the voice note, download and open with an application to view the image.
4.) Multiple participants can be added/removed on each chat (This is done on the operator's side).
Below is an image of the Mzone Fleet application.
Below is an image of the Mzone Fleet Application for the chat feature.
The function that this feature that can be used as follows:
1.) Normal texting can be sent.
2.) Voice notes- Can be sent by the using icon fir voice recording.
3.) Able to send and receive images, by using the attachment icon (Note that the photo must be taking first using the phones camera and after attaching the image on the chat and sending it)
4.) Multiple participants can be added/removed on each chat (This is done on the operator's side)
5.) The application notifies when a message has been received.
Related Articles
Creating a Child User Group in MZone: A Step-by-Step Guide
Step 1: Logging into the MZone Parent Group Begin by accessing the MZone parent group using the designated credentials. This login provides you with access to the main account. Step 2: Creating a Child User Group Navigate to Configuration: After ...How to add the Chat option in Mzone UI
In order to enable the chat feature in your MZone User(s) UI, follow these steps below: Go to the User Configuration >>Security>> Role Configuration Tab. Select an existing role to edit or add a new role to apply to the user(s). Select new "Add Role" ...MZone API - Get Mzone Inbox Notifications using API
Get Mzone Inbox Notifications using API This guide serves to assist users to retrieve Mzone notifications using the MZone 6 API Step 1 - get MZone token 1.1 use the link below for instructions to get the authorization token: Mzone API User ...Mzone API User authentication - Generate authentication token via MZone API
How to Generate authentication token via MZone API This guide serves to assist the creation of an authentication token via the MZone API. Step 1 - Create the Client secret and ID 1.1 - An agent would've created the client secret and ID which is ...How To Get/Send Log Files on Mzone Fleetdrive
These step-by-step instructions will guide you in collecting log files, which are often necessary for support purposes. Log files serve several key functions: Aid in troubleshooting and debugging software and hardware issues. Provide valuable ...